Even if you're a small business with a single server, you have all of the technical concerns of a large business. In today's IT world, the major difference between a large business and the IT environment of a small or medium business is not the technology in use. The major difference is in risk assessment and available budget.
Small and medium businesses require expertise in all aspects of an IT Department of a large company, as described below. Unlike a large company, it is not cost effective to have the technical expertise in all areas on staff. Some areas of expertise you may need to have support every day. However, in many technical areas you may only need a few hours a week, month, or even a year.
Physical Infrastructure
Internet Connectivity Firewall Intrusion Detection Content Filter Cabling & Cable Management Server Room Environmental Monitoring Wireless Networking Switching Power Management Hardware Requirements
Software Licensing Management
- Microsoft Server Software
- Windows Server 2003
- Windows Small Business Server 2003
Email
- Microsoft Exchange 2003
- Antivirus Protection
- Spyware Protection
- Spam
- Mail Security
Backups
- Disk-to-Disk Backup
- Backup Software
- Smart Battery Backup
Support
- Help Desk
- Network Monitoring
- Managed Services
- Patch Management
- Preventative Maintenance
- Data Recovery
- Data Backup Administration
- Offsite Storage of Data Backup
- Backups
- Server Maintenance
- Desktop Maintenance
- Remote Connectivity
- Exchange Support
- Sharepoint Services Support
- Email Services
- File and Print Services
- Cabling
- Security Audits
- Hardware Break/Fix
- Printer Repairs
- Warranty Services
- Emergency Dispatch
- 7 x 24 Support
